Crystal Palace Carpet Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Crystal Palace Carpet Cleaners provides carpet, upholstery and related cleaning services. By booking a service, you agree to be bound by these terms. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation requesting the services.
Company means Crystal Palace Carpet Cleaners.
Premises means the residential or commercial property where the services are to be carried out.
Services means carpet, rug, upholstery, mattress and related cleaning and stain treatment work provided by the Company.
Technician means a person engaged by the Company to perform the services.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery, soft furnishings and related surfaces. The exact scope of work, including any specific treatments, is agreed at the time of booking or during the initial inspection.
All services are subject to the condition and composition of the items to be cleaned and the information provided by the Client. The Company reserves the right to decline or amend work where the items are unsuitable for treatment, present a risk of damage, or where conditions at the premises make the work unsafe or impracticable.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys chosen contact and booking methods. The Company may request relevant information, including the size and type of areas or items to be cleaned, access details, and any known stains, soiling or defects.
3.2 Any quotation provided prior to inspection is based on the information supplied by the Client and is an estimate only. The final price may be adjusted following assessment of the premises or items on arrival, provided any adjustment is agreed with the Client before work begins.
3.3 Bookings are confirmed once the Company has accepted the order and, where applicable, the Client has paid any required deposit. The Company reserves the right to refuse any booking.
3.4 The Client is responsible for ensuring accurate information is given at the time of booking. The Company is not liable for delays, additional costs or inability to complete work caused by inaccurate or incomplete information.
4. Access and Client Obligations
4.1 The Client must ensure that the Technician has safe and reasonable access to the premises at the agreed date and time. Parking arrangements, access codes or entry instructions should be provided in advance where necessary.
4.2 The Client must ensure that the premises are in a suitable condition for cleaning. This includes, where reasonably possible, removing small items, fragile objects and personal belongings from the treatment areas and making sure that pets and children are kept away from equipment and wet areas during and after cleaning.
4.3 The Company may refuse to carry out work, or may suspend work, where conditions at the premises pose a risk to health and safety, where access is not provided, or where the presence of hazardous materials is suspected. In such cases, any applicable call out or cancellation charges may still apply.
5. Pricing and Payments
5.1 The price of the services will be as agreed between the Company and the Client at the time of booking or as amended following on site assessment and Client approval.
5.2 Prices may take into account the size and number of items or rooms, level of soiling, specialised stain treatments, protective coatings and the location within the service area.
5.3 Unless expressly stated otherwise, all prices are inclusive of any applicable taxes.
5.4 The Company may require a deposit for certain bookings, including larger jobs, commercial work or appointments outside normal hours. Deposits are usually deducted from the final invoice but may be retained in accordance with the cancellation terms set out in these conditions.
5.5 Payment is normally due on completion of the services, unless different arrangements have been agreed in writing in advance. The Company may accept payment by cash, card, bank transfer or other methods it chooses to make available, subject to change from time to time.
5.6 For commercial clients or account customers, payment terms will be as agreed in writing. If no alternative terms are agreed, payment is due within 14 days of the invoice date.
5.7 The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover reasonable costs incurred in pursuing late payments.
6. Cancellations, Rescheduling and Missed Appointments
6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The specific notice period and any applicable charges will be confirmed at the time of booking and may vary depending on the size and nature of the work.
6.2 Where the Client cancels or reschedules with insufficient notice, the Company may charge a cancellation fee, which may include retaining any deposit paid or charging a percentage of the quoted price to cover the Companys time and any costs incurred.
6.3 If the Client is not present at the premises at the agreed time, or if the Technician is unable to gain access due to circumstances within the Clients control, this may be treated as a late cancellation. The Company may charge a call out or cancellation fee in such circumstances.
6.4 The Company will use reasonable endeavours to attend at the agreed time, but appointment times are approximate and may be affected by traffic, weather or earlier appointments overrunning. If the Company must cancel or significantly delay a booking, it will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company is not liable for any indirect losses caused by such changes.
7. Condition of Items and Limitations of Cleaning
7.1 Prior to commencing work, the Technician will assess the condition, fabric type and construction of carpets, rugs and upholstery as far as is reasonably practicable. Recommendations will be made on the most appropriate cleaning method.
7.2 Whilst the Company will use reasonable skill and care to achieve the best possible results, it cannot guarantee that all stains, marks or odours will be completely removed. The outcome depends on factors such as the age and type of stain, previous cleaning attempts, fibre composition and wear.
7.3 The Client must inform the Technician of any known issues with items to be cleaned, including shrinkage risks, colour run, previous damage, loose seams, weak backings or past contact with inappropriate cleaning agents.
7.4 The Company is not responsible for pre existing damage, wear, fading, discolouration or defects that become more visible following cleaning, such as shading, pile distortion or delamination due to age or prior deterioration.
8. Client Inspection and Complaints
8.1 The Client is encouraged to inspect the work on completion while the Technician is still on site. Any immediate concerns should be raised at this time so that they can be addressed wherever possible.
8.2 If the Client has a complaint after the Technician has left the premises, the Client must notify the Company as soon as reasonably practicable, providing details and, where possible, supporting evidence such as photographs.
8.3 The Company will investigate any complaint and, if appropriate, may arrange a revisit to inspect the issue and may offer to re clean affected areas or take other reasonable remedial steps. The Companys liability will be limited as set out in these Terms and Conditions.
9. Liability
9.1 The Company will exercise reasonable skill and care in providing the services. If damage is directly caused by the negligence of the Company or its Technician, the Company will, at its option, repair the damage, arrange a professional repair, or compensate the Client for the reasonable cost of repair or replacement, taking into account age, condition and fair wear and tear.
9.2 The Companys total liability for any loss or damage arising from the services, including any negligence, shall be limited to the total price paid or payable for the specific job giving rise to the claim, unless otherwise required by law.
9.3 The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising out of or in connection with the services.
9.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other matter where liability cannot lawfully be excluded or limited.
10. Health, Safety and Waste Regulations
10.1 The Company will carry out its work with regard to applicable health and safety requirements. Technicians are instructed to use cleaning products and equipment in accordance with manufacturer and regulatory guidance.
10.2 The Client must ensure that the premises are reasonably ventilated where necessary and must follow any instructions given by the Technician regarding safe access to treated areas during and after cleaning, including keeping children and pets away from wet or treated surfaces until they are dry and safe to use.
10.3 The Company will handle, store and dispose of cleaning solutions, waste water and other residues in compliance with relevant environmental and waste regulations. Where waste water is discharged at the premises, this will usually be via appropriate drainage points as directed by the Client or in line with usual practice.
10.4 The Client must not request the Company to dispose of hazardous or prohibited materials in breach of waste regulations. If such materials are discovered, the Technician may suspend work until the area is made safe, and the Company may charge for any additional time or costs incurred.
11. Property and Personal Belongings
11.1 The Client is responsible for securing valuables, fragile items and personal belongings before the work begins. The Company will not be liable for loss of cash, jewellery or personal items unless such loss is directly caused by the proven negligence or wrongdoing of the Technician.
11.2 The Company accepts no responsibility for damage to items that the Technician has been asked to move by the Client. Where heavy furniture or equipment requires moving, this is at the Clients own risk unless otherwise agreed in writing.
12. Use of Equipment and Utilities
12.1 The Client agrees to provide access to necessary utilities such as electricity and water required to perform the services. If such facilities are unavailable, the Company may be unable to complete the work and may charge a call out or cancellation fee.
12.2 The Client must not use any Company equipment without express permission. Children and pets must be kept away from machinery, hoses, cables and chemicals at all times.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including adverse weather conditions, traffic disruption, accidents, illness, strikes, acts of government or utility failures.
13.2 In such circumstances, the Company will use reasonable endeavours to notify the Client and to arrange a new appointment as soon as practicable.
14. Privacy and Data
14.1 The Company will collect and use personal data provided by the Client for the purposes of managing bookings, providing services, processing payments and handling queries or complaints.
14.2 Client information will be handled in accordance with applicable data protection laws and will not be sold to third parties. Data may be shared with trusted suppliers or partners where necessary to provide the services or to comply with legal obligations.
15. Amendments to Terms
15.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular service, unless a change is required by law or by regulatory authorities.
15.2 The most recent version of these terms will be made available by the Company on request.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the law of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services provided or any contract between the Client and the Company.
By placing a booking with Crystal Palace Carpet Cleaners, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
